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Document # 212 Windows 95 Dial-up Networking (DUN) PPP Setup
Last Updated: 3-18-97
Table of Contents
-----------------
A. Introduction (Please Read First)
B. Windows 95 Dial-up Networking (DUN) PPP Setup
C. Server Information to Setup Your Internet Software
D. Trouble-Shooting Section
E. Related Documents and Contact Information
A. Introduction (Please Read First)
-----------------------------------
This setup guide is for Win 95 Dial-Up Networking (DUN) using PPP
and
offers you a 32 bit Internet connection and will allow you to use
any 32
or 16 bit Internet software. Our Win 95 dialer is actually an
interface
over DUN and it can be used as an enhancement to the service. The
Win
95 kit is available from http://www.ibm.net/access. You still
must have
Dial-Up Networking and the Network components installed and
properly
configured for our Win 95 dialer to work, so verify the settings.
Note: PPP is only supported on V.34 lines- the US and Canada
gateways =
are
all V.34. Some international gateways are 14.4 and only support
SLIP.
B. Windows 95 Dial-up Networking (DUN) PPP Setup
-------------------------------------------------
1. Installing Dial-up Networking.
Note: Skip this step if Dial-Up Networking is already installed.
a. Click on MY COMPUTER, then CONTROL PANEL and then
ADD/REMOVE =
PROGRAMS.
b. Click on the tab labeled WINDOWS SETUP and highlight
COMMUNICATIONS.
c. Click on DETAILS and place a checkmark next to DIAL-UP
NETWORKING.
d. Click OK, then OK again. If prompted to REBOOT, select NO.
2. Installing and Configuring the Network Properties.
a. Click on MY COMPUTER, then CONTROL PANEL and then the
NETWORK icon.
b. Verify Client for Microsoft Networks is installed, if not:
1) Click on ADD, highlight CLIENT and click on ADD again.
2) Highlight MICROSOFT then highlight CLIENT FOR MICROSOFT
NETWORKS
and click OK.
c. Verify Dial-Up Adaptor is installed, if not:
1) Click on ADD, highlight ADAPTER and click on ADD again.
2) Highlight MICROSOFT, then highlight DIAL-UP ADAPTER, and click
=
OK.
d. Verify TCP/IP is installed, if not:
1) Click on ADD, highlight PROTOCOL and click on ADD again.
2) Highlight MICROSOFT, then highlight TCP/IP, and click OK.
e. If at this point you have any other NETWORK PROPERTIES showing
besides the ones you added above, then you might have connection
problems. You may want to remove them because you only need
these:
1) CLIENT FOR MICROSOFT NETWORKS
2) DIAL-UP ADAPTER
3) TCP/IP
NOTE: Lan and Dial Connections are NOT supported, Network
Properties may
conflict with one another. Contact your Lan Administrator for =
help.
f. Highlight DIAL-UP ADAPTER, and click on PROPERTIES.
g. Click the BINDINGS tab, verify that ONLY TCP/IP is checked,
click OK.
h. Highlight TCP/IP and click on PROPERTIES.
i. Make sure you have this information under the following TABS:
1) IP ADDRESS - Obtain an IP Address Automatically is checked.
2) WINS CONFIGURATION - Disable Wins Resolution is checked.
3) GATEWAY - Leave alone.
4) BINDINGS - Client for Microsoft Networks is checked.
5) ADVANCED - Leave alone.
6) DNS CONFIGURATION - Disable DNS is checked (See note below.)
NOTE: If you are using another Provider and have their DNS
Servers =
listed
here you will need to add these to their Dial-up Networking Icon
instead. If you wish you can add our DNS servers here.
j. Click OK on the TCP/IP settings.
Note: In "k" having "Windows" instead of "Client for Microsoft Networks'" checked is what caused problems on Scott's IBM.NET internet access.
k. Verify that 'Client for Microsoft Networks' is the Primary
Network
Logon in the Network Settings Panel and click OK. (You may be
required to add a Computer and Workgroup Name under the tab
called
Identification and these are preferences, but can not be
identical).
l. Click YES when prompted to reboot.
3. Create the Connection Icon in Dial-up Networking.
a. Click on MY COMPUTER, and click on DIAL-UP NETWORKING.
b. Click on MAKE NEW CONNECTION, and type in INTERNET CONNECTION.
c. Click on NEXT and type in your local access number. The Phone
list
document is listed at the end of this document and the entire
list
is also available from ftp.ibm.net/pub/Advantis/phone.lst
d. Click on NEXT, then click on FINISH.
4. Configure the 'Internet Connection' Icon.
a. RIGHT CLICK on the 'Internet Connection' icon and choose
PROPERTIES.
(This will be on the small menu box that pops up).
b. Click on CONFIGURE, and under the GENERAL tab verify the modem
is
displayed correctly, if not you will have to install your modem =
under
MODEMS in Control Panel. For MAXIMUM SPEED 19200 and 38400 is
safe
for 14400 and 28800 modems respectively. You can experiment with
=
this.
c. Click on the tab labeled CONNECTION. The CONNECTION
PREFERENCES are
set as Data Bits-8, Parity-NONE, and Stop Bits-1.
d. Click on the tab labeled OPTIONS, and verify only DISPLAY
MODEM
STATUS is checked and click OK.
e. Click on SERVER TYPE, and make sure that PPP: Windows 95;
Windows NT
3.5; Internet is in the TYPE OF DIAL-UP SERVER Window.
f. Under the ADVANCED OPTIONS, verify NOTHING is checked.
g. Under the ALLOWED NETWORK PROTOCOLS option only TCP/IP should
be
checked.
h. Click TCP/IP settings.
i. Make sure ONLY the following options ARE CHECKED:
1) Server Assigned IP Address.
2) Specify Name Server Addresses. It is extremely important
that you add the following to the DNS Server Fields:
Primary DNS: 165.87.194.244
Secondary DNS: 165.87.201.244
3) Use IP Header Compression
4) Use Default Gateway on Remote Network
j. Click OK until you get back to your Internet Connection icon.
5. Connecting to the Internet for the first time.
a. Click My Computer, Dial-up Networking and 'Internet
Connection' icon.
b. THIS IS THE MOST IMPORTANT STEP PLEASE BE CAREFUL:
Type the following in the USER NAME field:
internet.youraccount.youruserid
Note: Change the youraccount and youruserid to your login
account
(i.e. xxINET or 4 digit code) and userid respectively.
This info will be saved the next time you connect.
c. Type your password in the Password field and you can check
save PW.
If the PW does not save you can add it to the username field by
typing the username as:
internet.youraccount.youruserid.yourpassword
d. Click CONNECT and the modem will go thru the login process.
e. Once you are connected you can minimize the CONNECTED TO box
and
run any Internet application you please.
IF YOU CAN NOT GET CONNECTED OR YOUR BROWSER IS UNABLE TO
RESOLVE ANY
WWW SITES, THEN PLEASE READ THROUGH THE TROUBLE-SHOOTING SECTION.
C. Server Information to Setup Your Internet Software
-----------------------------------------------------
Use the following information to configure your internet
applications:
-Email Address- The initial email address is userid@domain
where the
userid is your login userid (i.e. userid@ibm.net).
-WWW Server (homepage)- Your Internet Homepage (i.e. =
http://www.ibm.net).
-POP (Incoming) Mail Server- Is 1 of 3 servers, either:
pop1.ibm.net
(aka pop01.ny.us.ibm.net) or pop3.ibm.net (aka
pop03.ca.us.ibm.net) or
pop4.ibm.net. You were assigned 1 of the 3 during registration.
You
can try all three until to properly retrieve your mail or go to
the URL
http://reg.ibm.net/getuserinfo.html to look it up. To properly
retrieve
mail you must enter your email username which is:
youraccount.youruserid
replacing with your actual login account and userid. Your email
password
is the same as your login password and it must also be specified.
-SMTP (Outgoing) Mail Server- smtp1.ibm.net. This allows you
to
send email and stands for Simple Mail Transfer Protocol.
-News (Usenet or NNTP) server- news1.ibm.net or news2.ibm.net.
You can
use either one of these servers to view Internet news groups.
Set-up for MS Exchange (Original Windows 95 version off the
CD-ROM):
1. Click the INBOX, click TOOLS, and choose SERVICES.
2. Highlight INTERNET MAIL and click on PROPERTIES.
3. Enter your name, e-mail address in format of userid@ibm.net,
Pop
Server (see above), userid, and password.
4. Click on ADVANCED options and enter the smtp server.
5. Click OK then APPLY then OK again.
6. This is all we know about the Microsoft Exchange, if you have
any questions or problems regarding this product then please
contact Microsoft. There are other e-mail clients available
which include Eudora, Pegasus, etc. if you choose.
All these packages can be found off of WWW Search Engines ie Web
=
Crawler.
Or choose "Software Sites" on the page
http://www.ibm.net under Links.
D. Trouble-Shooting Section
---------------------------
-If you have having a problem even getting connected please go
through
each step one at a time starting with the Step #1.
-If you are having performance problems (i.e. Modem Dropping
please go
through steps #5, 11 through 13 first).
Note: Anytime you receive the error "Unable to Establish a
Compatible
Set of Network Protocols" you must re-boot and try again.
1. Use PING to determine if you are indeed connected:
The best way to test (or verify) you are connected to the
Internet is by
using a tool called PING. Windows 95 has a Ping program that can
be
easily used in an MS-DOS Window. After you connect to the
Internet pull
up an MS-DOS Window and type "ping www.ibm.net"
(without the quotes). =
If
you get replies then you are connected if not go through the
below =
fixes.
If you can ping and your browser is failing then search your
hard-drive
for WINSOCK.DLL's. Rename all the Winsock.dll files not in the
WINDOWS =
or
WINDOWS\SYSBCKUP directories. The winsock.dll should be 42K. You
can
use Find: Files or Folders in the Start Button to search for the
these
files and once found RIGHT CLICK the file and choose Rename.
2. Download our Win 95 Kit and Connect using that:
Download our Win 95 Dialer kit from www.ibm.net/access and use
this.
3. Verify the set-up guide again:
Please verify the settings in your software again. Make sure you
have
followed the guide EXACTLY as shown.
4. Verify Network Configuration:
Make sure you have configured the Network components as listed in
this
guide and remove any unnecessary components. You should only have
the
three suggested properties. Contact your Lan Administrator for
help.
5. Lower your Modem Settings:
Click My Computer, then DUN. Right click the Internet Connection
Icon
and choose Properties. Choose Configure and drop the Maximum
Speed to
19,200 and click the Connection Tab and choose Port Settings.
Uncheck
Use FIFO Buffers after lowering the Receive and Transmit Buffers.
Retry
your connection. If you can connect or your modem no longer drops
try
try slowly increasing these settings to find your maximum
performance.
6. Erase and Recreate your Internet Connection Icon:
Many times there can be other processes associated with the DUN
that can
cause problems. Try deleting the icon and recreating a new one.
7. Reinstall the Network Properties:
Sometimes the Network Property installation may not complete or
can
be corrupt. Try remove the properties: TCP/IP, Dial-Up Adapter,
and
Client for Microsoft Networks. Reboot your computer then re-add
the
properties and configure them and reboot.
8. Try Enabling the Global DNS Settings:
Try ENABLING DNS Configuration in the Network TCPIP Properties.
See the
network configuration procedures. Choose ENABLE DNS and type
INTERNET =
for
the Host and IBM.NET for the Domain, and add the DNS Servers as
well.
9. Dial into another Gateway to verify the problem is not
local:
If every thing checks out OK it is either a problem with the
local
gateway or a local telephone line problem. Contact the helpdesk.
10. Try Using SLIP:
Try configuring for SLIP instead of PPP
11. Verify your Modem is not Software Error Correcting:
These modems have an RPI chipset and will be a 14.4 CLASS I
modem, and
do not support hardware error correction. Our service requires
hardware
correction so these modems will be unreliable at best. The best
way to
find out if you have a software error correcting modem is to call
your
modem manufacturer and ask them about your modem model.
12. Verify you have the Latest Modem Drivers:
Download the latest modem drivers from your manufacturer and
install
them. You can also try installing the Standard Modem Type from
Windows
95's modem listing.
13. Verify you have the latest Modem FIRMWARE Revision:
High end modems offer what is called a Firmware Upgrade (which
can =
update
your Error Correction protocols and sometimes increase your baud
rate).
Contact your modem manufacturer for details.
E. Related Documents and Contact Information
--------------------------------------------
Related Documents that may Assist you (Available via the same
Source):
Document # 279 Windows 95 SLIP Setup Guide
Document # 121 Modem Listing Document
Document # 122 Modem Help Guide
Document # 124 US and Canada Dial Access Phone Number List
Additional Contacts:
Your Internet Helpdesk is your Network Support.
Microsoft is your Software provider and support.
Document #
212 = Windows 95=20 Dial-up Networking
(DUN) PPP Setup
Last Updated: 3-18-97
Table of Contents
-----------------
A. Introduction (Please Read First)
B. Windows 95 Dial-up Networking (DUN) PPP Setup
C. Server Information to Setup Your Internet Software
D. Trouble-Shooting Section
E. Related Documents and Contact Information
A. Introduction (Please Read First)
-----------------------------------
This setup guide is for Win 95 Dial-Up Networking (DUN)
using PPP = and
offers you a 32 bit Internet connection and will allow you to use
any = 32
or 16 bit Internet software. Our Win 95 dialer is actually an =
interface
over DUN and it can be used as an enhancement to the =
service. The=20 Win
95 kit is available from
Dial-Up Networking and the Network components installed and
properly
configured for our Win 95 dialer to work, so verify the settings.
Note: PPP is only supported on V.34 lines- the US and Canada
gateways = are
all V.34. Some international gateways are 14.4 and only support =
SLIP.
B. Windows 95 Dial-up Networking (DUN) PPP Setup
-------------------------------------------------
1. Installing Dial-up Networking.
Note: Skip this step if Dial-Up Networking is already installed.
a. Click on MY COMPUTER, then CONTROL PANEL and then ADD/REMOVE =
PROGRAMS.
b. Click on the tab labeled WINDOWS SETUP and highlight =
COMMUNICATIONS.
c. Click on DETAILS and place a checkmark next to DIAL-UP =
NETWORKING.
d. Click OK, then OK again. If prompted to REBOOT, select
NO.
2. Installing and Configuring the Network Properties.
a. Click on MY COMPUTER, then CONTROL PANEL and then the NETWORK
= icon.
b. Verify Client for Microsoft Networks is installed, if not:
1) Click on ADD, highlight CLIENT and
click on = ADD=20 again.
2) Highlight MICROSOFT then highlight
CLIENT = FOR=20 MICROSOFT NETWORKS
and click OK.
c. Verify Dial-Up Adaptor is installed, if not:
1) Click on ADD, highlight ADAPTER and
click on = ADD=20 again.
2) Highlight MICROSOFT, then highlight
DIAL-UP = ADAPTER,=20 and click OK.
d. Verify TCP/IP is installed, if not:
1) Click on ADD, highlight PROTOCOL and
click = on ADD=20 again.
2) Highlight MICROSOFT, then highlight
TCP/IP, = and=20 click OK.
e. If at this point you have any other NETWORK PROPERTIES showing
besides the ones you added above, then you
might have = connection
problems. You may want to remove them
because = you only=20 need these:
1) CLIENT FOR MICROSOFT NETWORKS
2) DIAL-UP ADAPTER
3) TCP/IP
NOTE: Lan and Dial Connections are NOT supported, Network
Properties = may
conflict with one another. Contact
your = Lan=20 Administrator for help.
f. Highlight DIAL-UP ADAPTER, and click on PROPERTIES.
g. Click the BINDINGS tab, verify that ONLY TCP/IP is checked,
click = OK.
h. Highlight TCP/IP and click on PROPERTIES.
i. Make sure you have this information under the following TABS:
1) IP ADDRESS - Obtain an IP Address =
Automatically is=20 checked.
2) WINS CONFIGURATION - Disable Wins
Resolution = is=20 checked.
3) GATEWAY - Leave alone.
4) BINDINGS - Client for Microsoft
Networks is=20 checked.
5) ADVANCED - Leave alone.
6) DNS CONFIGURATION - Disable DNS is
checked = (See note=20 below.)
NOTE: If you are using another Provider and have their DNS
Servers = listed
here you will need to add these to
their = Dial-up=20 Networking Icon
instead. If you wish you can add
our DNS = servers=20 here.
j. Click OK on the TCP/IP settings.
k. Verify that 'Client for Microsoft Networks' is the Primary =
Network
Logon in the Network Settings Panel and click
= OK. (You=20 may be
required to add a Computer and Workgroup Name
under = the tab=20 called
Identification and these are preferences, but
can not = be=20 identical).
l. Click YES when prompted to reboot.
3. Create the Connection Icon in Dial-up Networking.
a. Click on MY COMPUTER, and click on DIAL-UP NETWORKING.
b. Click on MAKE NEW CONNECTION, and type in INTERNET CONNECTION.
c. Click on NEXT and type in your local access number. The
Phone = list
document is listed at the end of this document
and = the entire=20 list
is also available from =
ftp.ibm.net/pub/Advantis/phone.lst
d. Click on NEXT, then click on FINISH.
4. Configure the 'Internet Connection' Icon.
a. RIGHT CLICK on the 'Internet Connection' icon and choose =
PROPERTIES.
(This will be on the small menu box that pops
= up).
b. Click on CONFIGURE, and under the GENERAL tab verify the modem
is
displayed correctly, if not you will have to
install = your=20 modem under
MODEMS in Control Panel. For MAXIMUM
SPEED = 19200 and=20 38400 is safe
for 14400 and 28800 modems respectively. You
can = experiment=20 with this.
c. Click on the tab labeled CONNECTION. The CONNECTION
PREFERENCES = are
set as Data Bits-8, Parity-NONE, and Stop
Bits-1.
d. Click on the tab labeled OPTIONS, and verify only DISPLAY
MODEM
STATUS is checked and click OK.
e. Click on SERVER TYPE, and make sure that PPP: Windows 95;
Windows = NT
3.5; Internet is in the TYPE OF DIAL-UP SERVER
= Window.
f. Under the ADVANCED OPTIONS, verify NOTHING is checked.
g. Under the ALLOWED NETWORK PROTOCOLS option only TCP/IP should
be
checked.
h. Click TCP/IP settings.
i. Make sure ONLY the following options ARE CHECKED:
1) Server Assigned IP Address.
2) Specify Name Server
Addresses. = It is=20 extremely important
that you add the
= following to=20 the DNS Server Fields:
&=
nbsp; =20 Primary DNS:
165.87.194.244
&=
nbsp; =20 Secondary DNS:
165.87.201.244
3) Use IP Header Compression
4) Use Default Gateway on Remote =
Network
j. Click OK until you get back to your Internet Connection icon.
5. Connecting to the Internet for the first time.
a. Click My Computer, Dial-up Networking and 'Internet
Connection' = icon.
b. THIS IS THE MOST IMPORTANT STEP PLEASE BE CAREFUL:
Type the following in the USER NAME field:
&=
nbsp; =20 internet.youraccount.youruserid
Note: Change the youraccount and youruserid to
your = login=20 account
(i.e. xxINET or 4 digit code) and userid =
respectively.
This info will be saved the next time you =
connect.
c. Type your password in the Password field and you can check
save = PW.
If the PW does not save you can add it to the
= username field=20 by
typing the username as:=20
internet.youraccount.youruserid.yourpassword
d. Click CONNECT and the modem will go thru the login process.
e. Once you are connected you can minimize the CONNECTED TO box
and
run any Internet application you please.
IF YOU CAN NOT GET CONNECTED OR YOUR BROWSER IS UNABLE TO RESOLVE
= ANY
WWW SITES, THEN PLEASE READ THROUGH THE TROUBLE-SHOOTING SECTION.
C. Server Information to Setup Your Internet Software
-----------------------------------------------------
Use the following information to configure your internet =
applications:
-Email Address- The initial email address is
userid is your login userid (i.e.
-WWW Server (homepage)- Your Internet Homepage (i.e.
-POP (Incoming) Mail Server- Is 1 of 3 servers, either: =
pop1.ibm.net
(aka pop01.ny.us.ibm.net) or pop3.ibm.net (aka
pop03.ca.us.ibm.net) = or
pop4.ibm.net. You were assigned 1 of the 3 during =
registration. =20 You
can try all three until to properly retrieve your mail or go to
the = URL
mail you must enter your email username which is: =
youraccount.youruserid
replacing with your actual login account and userid. Your email =
password
is the same as your login password and it must also be specified.
-SMTP (Outgoing) Mail Server- smtp1.ibm.net. This allows
you = to
send email and stands for Simple Mail Transfer Protocol.
-News (Usenet or NNTP) server- news1.ibm.net or news2.ibm.net.
You = can
use either one of these servers to view Internet news groups.
Set-up for MS Exchange (Original Windows 95 version off the
CD-ROM):
1. Click the INBOX, click TOOLS, and choose
SERVICES.
2. Highlight INTERNET MAIL and click on PROPERTIES.
3. Enter your name, e-mail address in format of
Server (see above), userid, and =
password.
4. Click on ADVANCED options and enter the smtp
server.
5. Click OK then APPLY then OK again.
6. This is all we know about the Microsoft Exchange,
if you = have
any questions or problems
regarding this = product=20 then please
contact Microsoft. There are other
e-mail = clients=20 available
which include Eudora, Pegasus,
etc. if = you=20 choose.
All these packages can be found off of WWW Search Engines ie Web
= Crawler.
Or choose "Software Sites" on the page
D. Trouble-Shooting Section
---------------------------
-If you have having a problem even getting connected please go =
through
each step one at a time starting with the Step #1.
-If you are having performance problems (i.e. Modem Dropping
please = go
through steps #5, 11 through 13 first).
Note: Anytime you receive the error "Unable to Establish a =
Compatible
Set of Network
Protocols" you = must=20 re-boot and try again.
1. Use PING to determine if you are indeed connected:
The best way to test (or verify) you are connected to the
Internet is = by
using a tool called PING. Windows 95 has a Ping program
that can = be
easily used in an MS-DOS Window. After you connect to the
Internet = pull
up an MS-DOS Window and type "ping www.ibm.net"
(without the=20 quotes). If
you get replies then you are connected if not go through the
below = fixes.
If you can ping and your browser is failing then search your =
hard-drive
for WINSOCK.DLL's. Rename all the Winsock.dll files not in the
WINDOWS = or
WINDOWS\SYSBCKUP directories. The winsock.dll should be
42K. = You=20 can
use Find: Files or Folders in the Start Button to search for the
= these
files and once found RIGHT CLICK the file and choose Rename.
2. Download our Win 95 Kit and Connect using that:
Download our Win 95 Dialer kit from www.ibm.net/access and use
this.
3. Verify the set-up guide again:
Please verify the settings in your software again. Make
sure you = have
followed the guide EXACTLY as shown.
4. Verify Network Configuration:
Make sure you have configured the Network components as listed in
= this
guide and remove any unnecessary components. You should
only have = the
three suggested properties. Contact your Lan Administrator
for = help.
5. Lower your Modem Settings:
Click My Computer, then DUN. Right click the Internet
Connection = Icon
and choose Properties. Choose Configure and drop the
Maximum Speed = to
19,200 and click the Connection Tab and choose Port
Settings. = Uncheck
Use FIFO Buffers after lowering the Receive and Transmit
Buffers. =20 Retry
your connection. If you can connect or your modem no
longer = drops=20 try
try slowly increasing these settings to find your maximum =
performance.
6. Erase and Recreate your Internet Connection Icon:
Many times there can be other processes associated with the DUN
that = can
cause problems. Try deleting the icon and recreating a new
= one.
7. Reinstall the Network Properties:
Sometimes the Network Property installation may not complete or
can
be corrupt. Try remove the properties: TCP/IP,
Dial-Up = Adapter,=20 and
Client for Microsoft Networks. Reboot your computer
then = re-add=20 the
properties and configure them and reboot.
8. Try Enabling the Global DNS Settings:
Try ENABLING DNS Configuration in the Network TCPIP
Properties. = See=20 the
network configuration procedures. Choose ENABLE DNS and type
INTERNET = for
the Host and IBM.NET for the Domain, and add the DNS Servers as =
well.
9. Dial into another Gateway to verify the problem is not local:
If every thing checks out OK it is either a problem with the
local
gateway or a local telephone line problem. Contact
the = helpdesk.
10. Try Using SLIP:
Try configuring for SLIP instead of PPP
11. Verify your Modem is not Software Error Correcting:
These modems have an RPI chipset and will be a 14.4 CLASS I
modem, = and
do not support hardware error correction. Our service
requires=20 hardware
correction so these modems will be unreliable at best. The best
way = to
find out if you have a software error correcting modem is to call
= your
modem manufacturer and ask them about your modem model.
12. Verify you have the Latest Modem Drivers:
Download the latest modem drivers from your manufacturer and
install
them. You can also try installing the Standard Modem
Type = from=20 Windows
95's modem listing.
13. Verify you have the latest Modem FIRMWARE Revision:
High end modems offer what is called a Firmware Upgrade (which
can = update
your Error Correction protocols and sometimes increase your baud
= rate).
Contact your modem manufacturer for details.
E. Related Documents and Contact Information
--------------------------------------------
Related Documents that may Assist you (Available via the same =
Source):
Document # 279 Windows 95 SLIP Setup Guide
Document # 121 Modem Listing Document
Document # 122 Modem Help Guide
Document # 124 US and Canada Dial Access Phone
Number = List
Additional Contacts:
Your Internet Helpdesk is your Network Support.
Microsoft is your Software provider and support.